SHIPPING

What are your order processing times?

Once you've placed your order, our warehouse team will process it within 1-2 business days. Please note that processing may take a bit longer during weekends and holidays.

How long does it take to ship?

We rely on our trusted carriers to deliver your Pupiboo Pee Pad directly to your doorstep. Delivery typically takes 5-7 business days within the continental United States. If you live in a more remote location, delivery times may be slightly longer.

How much is shipping?

Shipping charges are calculated based on the weight, dimensions of your order, and the distance it needs to travel. However, we offer free shipping on all orders over $50. Shipping costs will be clearly displayed at checkout for orders under this amount, allowing you to review them before completing your purchase.

Will I receive a tracking number?

Once your package has shipped, we’ll send you a tracking number so you can monitor its progress until it arrives at your door.

Do you ship internationally?

We currently do not offer international shipping and only ship within the United States.

RETURNS


We cannot accept returns on used or damaged Pupiboo Pee Pads, so please ensure they are kept clean and odor-free.

What is your return policy?

We accept returns within 30 days of your purchase, as long as your Pupiboo Pee Pad is in its original, unused condition. Please make sure there are no signs of use, such as stains or odors.

How do I start a return?

Before returning your Pupiboo Pee Pad, please contact our customer support team. They will guide you through the return process and ensure everything goes smoothly.

Am I responsible for return shipping?

If you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order. Please be aware that return shipping costs are the responsibility of the customer, unless the product is damaged or defective. We ask that all returned items be in their original condition and packaging. We do not provide return shipping labels, so we recommend using a trackable shipping method to ensure the item reaches us safely. Once your return is received and processed, we will issue a refund to your original payment method within 5–10 business days.

When will I receive my refund?

Once we receive your returned Pupiboo Pee Pad and confirm it's still in mint condition, we'll issue your refund. Refunds will be returned to the original payment method.